Return Policy

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Return & Refund Policy

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Welcome to JoshuaGuzman.net. We appreciate your support and are committed to providing high-quality products and a reliable customer experience. This policy outlines how returns, refunds, exchanges, and cancellations are handled. By placing an order through this website, you agree to the terms below.

Returns & Eligibility

 

You have fourteen (30) calendar days from the date your order is delivered to request a return. To be eligible, the item must be unused, unworn, and in the same condition in which it was received, including original packaging and all included materials. Proof of purchase is required.

Certain items are final sale and cannot be returned or refunded. These include digital products, custom or personalized items, gift cards, sale or clearance items, and pre-orders that have already entered fulfillment. By placing a pre-order, you acknowledge that shipping timelines may vary and that cancellations must be made before the item is processed or shipped.

Returns that do not meet these conditions may be declined.

Returns, Exchanges & Damaged Items

 

To request a return, exchange, or report an issue, contact us at joshuaguzman.info@gmail.com with your name, order number, and reason for your request. If your item arrived damaged, defective, or incorrect, you must contact us within forty-eight (48) hours of delivery and include clear photos of the item and packaging.

Once approved, you will receive instructions on how to return the item. Items sent without prior approval may not be accepted.

Exchanges are only offered for damaged, defective, or incorrect items. If a replacement is not available, a refund may be issued instead.

Refunds & Processing

 

Once your return is received and inspected, you will be notified of the approval status. If approved, your refund will be issued to your original payment method. Please allow five to ten (5–10) business days for processing, depending on your bank or payment provider.

Shipping costs are non-refundable. Partial refunds may be issued if items are returned in a condition that does not fully meet the eligibility requirements.

If you have not received your refund, we recommend checking with your bank or payment provider first. If the issue continues, contact us for assistance.

Shipping & Cancellations

 

Customers are responsible for return shipping costs unless the item received was defective or incorrect. We recommend using a trackable shipping service, as we are not responsible for lost or stolen returns.

Orders may only be canceled before they are processed or shipped. Once shipped, orders cannot be canceled and must go through the return process.

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Policy Enforcement

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o protect our business, we reserve the right to refuse returns, refunds, or exchanges in cases of suspected fraud, abuse, or excessive return activity.

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Contact

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f you have any questions or need support, you can contact us at:

📧 joshuaguzman.info@gmail.com
🌐 JoshuaGuzman.net

Final Note

 

As a growing creative brand, every order truly matters. We are committed to fairness, quality, and making sure you have a positive experience. If something isn’t right, we will do our best to make it right.